Support
Shipping protection
Shipping protection options are shown at checkout where they are available. If a shipment arrives damaged or goes missing, contact us as soon as possible so we can start a claim.
Damaged or missing
If something goes wrong
Keep the packaging and take photos of the damage before moving the product. Send the order number, photos and a short description to our team.
- Document it
Photograph the box, label and product before unpacking further.
- Contact us
Send the order number and photos through the contact page.
- Wait for instructions
Do not return the item until our team confirms the process.
Related policies
Review shipping, returns and warranty terms before ordering.