Valovolo support
Help for your next session
Find product manuals, answers to common questions, order tracking and the right way to reach our team.
Convenient services
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Start with the service that matches your question.
User guides, setup sheets and official apps.
Check now ↗WarrantyWarranty claimReview coverage and start a claim.
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Product support
Choose your product family for manuals, care guidance and troubleshooting.
Before you ride
FAQ & SOP
The questions our support team answers most often.
How do I prepare a new board for its first ride?
Charge the battery fully, check the mast and propeller fittings, confirm the remote is paired and follow the pre-ride checklist in the product manual.
What should I do after a saltwater session?
Rinse the board and moving parts with fresh water, dry the contacts, remove the battery and store everything out of direct sun.
How do I store the battery?
Keep it cool and dry, partly charged if storing for months, and away from flammable materials. Follow the manual for the exact storage voltage.
The remote will not connect. What now?
Confirm both units are charged, move away from other wireless interference, then follow the pairing steps for your model. If it still fails, contact support with the model and serial number.
Watch & learn
Guidance videos
Our video library is being produced. In the meantime, the written guides and support team cover assembly, pairing, charging and care.
After-sales service
Service request and inquiry
Need a status update or a warranty review? Start with the right form.